How do I place my order?

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select your garden need, if applicable. You can check out our Fertilizer or Bought Products together for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  •  After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and Click ‘Checkout’.
  • From there, you can either log in to your existing Sansargreen account or simply continue as a ‘New User and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How will I know that my order is placed successfully?

  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
  • Sometime After Payment Done Order Not confirm Due to payment gateway not worry Wait for 4 hours get your email when order status change.

How do I receive my Order?

  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 4-7 business days depending on where you live.
  •  All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
  • Some time Delay for shipping due to the Weather or Low Item Stock.
  • Due to Mansoon Season  Sometime Order Delay to Delivery Or Shipping.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • Sometimes Your Account debited But the order status shows pending payment due to a gateway issue this situation our team check the transition of your payment capture in the gateway capture payment
    successfully your order confirms under 4 hours process for further stage.

How should I check the status of my Order?

  • To find out when your order is arriving, you need to first log in to your account, rest assured you can track the status of your order in your https://www.sansargreen.com account.
  • Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
  • If you still have apprehensions, write to us at care@sansargreen.com, and your issue will be addressed.

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

  • All Credit Card, Debit Card, UPI, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
  • When Try to Payment Your Order Website Redirect Secure Payment Gateway Website Razor Pay it secure and India trusted payment gateway.

Why am I not getting any COD option on the payment page?

  • If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate
    address (where COD is available).

Are there any hidden charges?

  • There are absolutely NO hidden charges for any of our products- what you see is what you pay.

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at care@sansargreen.com.

What is the Shipping Philosophy of Sansargreen?

  • We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

The tentative delivery period varies from 4-7 working days. However, the actual delivery time may vary due to unexpected circumstances.

Do you apply any shipping charges?

Sansargreen provides FREE shipping for all orders above Rs. 1000 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 449. Some Categories Not apply above mention shipping zone

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund of your amount in BombayTees E-Wallet which will reflect within 24-48 hours of initiation.

How do I cancel my order?

  • Orders that have not been shipped can be cancelled by logging into your Sansargreen account, clicking ‘Orders’ and then ‘Cancel Order’.
  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
  • Order Not Cancel Own call Our customer care number or email care@sansargreen.com for instant result chat with whatsapp

What is Return Policy?

Return Policy Return Process You can only apply for a Return from your sansargreen.com account. Login to your account and go the ‘My Orders’ section. Click on ‘Return’ for the respective order. What is

Return Policy?

  • Customers can return their order within 7 days after an order has been delivered.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at care@sansargreen.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Sansar wallet Money as per your convenience.
  •  If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on care@sansargreen.com.
  • Gift cards/vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Sansargreen may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
  •  If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

Return Process

You can only apply for a Return from your Sansargreen account. Login to your account and go to the ‘My order’ section. Click on Return for the respective order.

  • Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
  • We will share the Return Warehouse address once we receive the return request.
  • On receiving the product at the warehouse, Sansargreen Wallet will be credited to your account along with 100 Points for Courier Charges.

PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Cancellation Policy 

  • Orders that have not been shipped can be cancelled by logging into your Sansargreen account, clicking orders and then ‘Cancel Order’.
  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you

Refund

  • Returns – The product amount and 100 for courier will be added as to your sansrgreen wallet Account.
  • Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as sansargreen as per your convenience.
  • Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as Sansargreen Wallet as per your convenience.

As we do not have a reverse pickup facility yet, we will provide you with wallet Money worth Rs. 100 for the shipping charges borne by you. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in  India.Please try and avoid Professional Couriers as much as possible since we have been facing issues with them. We update our customers via email once we initiate the refund procedure. Bank refunds will take 7-10 business days and a refund as Sansargreen Wallet will take 24-48 hours

Do you take bulk orders?

Yes, we absolutely do. You can email us with your order and design details at care@sansargreen.com. We’ll also try and work out a discount for you, depending on the quantity of your order. You can check out our Bulk Orders page for more details.

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

  • You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like
  • It is not possible to detach the invoices and tags.
  • If you want to add a note to the gift, please email the note to us at care@sansargreen.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

Is there any option to try the product before buying it?

We only sell online so there is no try-and-buy option available. However, in order to make sure you picking the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at care@sansargreen.com.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are one time charges and are non-refundable.

I have created a Return request. When will I get the refund?

You will receive the refund in your  sansargreen E-Wallet, once the package reaches the warehouse. To request for bank refund, you may Contact Us.

What if I'm not available when the pickup is being attempted?

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.